1What FoxPlug reads from GetFoxChat
These are the exact things it reads, and nothing else.
| What | The details it takes |
|---|---|
| A read-only key for one site | made by you in GetFoxChat, in the site's settings, under Read-only key for what visitors ask. It starts with fcr_ followed by 48 letters and digits; anything else is refused before any request is made. GetFoxChat shows the key once and you can revoke it there at any time |
| The questions visitors asked that site in the last 30 days, grouped | GetFoxChat sends each group's wording and how many times it was asked. FoxPlug keeps a group only when it was asked at least twice, as a 'request' with as many votes as asks |
| The questions the chat could not answer, grouped | the same, over 30 days, for questions marked unanswered; each is kept with the word Unanswered in front of it and its count, at least 2 asks |
| What is stored from the read | up to 30 of those question groups with their counts, how many matched something you shipped, and the time of the read; no visitor identity, no answers, no sample lists |
2Moments it finds, and what each becomes
A moment is one thing that happened in GetFoxChat worth a second look. Each one is scored, then it becomes a post, a changelog entry, a thing to fix or an idea to email, or it is skipped.
A question asked at least 3 times in the last 30 days matches the words of something you shipped in the last 30 days
The moment is titled like this: Looks like you shipped what 6 people asked for: do you ship to Japan
Six visitors asked 'do you ship to Japan' in the last 30 days, and one of your updates this month says shipping to Japan is open. FoxPlug offers the line, you check it matches, then you say it.
3How the brain uses it
The rules below are the ones that apply to GetFoxChat. The same rules, with worked examples, are on the brain page.
- GetFoxChat is read for question wording and counts over 30 days. A question asked at least twice becomes a request with that many votes, handled like Intercom and Help Scout topics. How the brain decides
- A question with at least 3 asks whose words match something you shipped in the last 30 days becomes a 'looks like you shipped it' say line. Matching is by words; check it before you post. How the brain decides
- FoxPlug keeps wording and counts, not who asked, so it cannot write to the visitors who asked; telling them is yours to do. How the brain decides
4Set up GetFoxChat in a few steps
Access: a read-only key for one GetFoxChat site, pasted by you. What to give it: read-only key made in GetFoxChat (FoxPlug only reads).
- In GetFoxChat, open your site's settings and find Read-only key for what visitors ask.
- Name the key FoxPlug and click Make a key. Copy it right away; GetFoxChat shows it only once.
- Paste it into FoxPlug and press Check for what's new.
5Limits worth knowing
Where it stops, so nothing surprises you.
- At most 40 question rows are kept from one read.
- A question needs at least 2 asks to appear and at least 3 to produce a 'Looks like you shipped it' moment.
- One key reads one site. For several sites, make one key per site and connect them one after another.
- NOT confirmed against a real customer account of ours: only the function behind the key has been exercised, on our own site, and the FoxPlug reader runs against canned answers.
6What it never reads
Read only means read only, and the list below is what the code leaves alone.
- Visitor names, emails, ids, addresses or sessions
- The chat's answers and the list of sample questions behind each group
- Anything that writes to GetFoxChat: one GET with the key, nothing else
7How GetFoxChat differs from the tools next to it
Intercom and Help Scout give FoxPlug the labels you put on conversations. GetFoxChat gives the wording of the questions visitors asked your own chat and the ones it could not answer, grouped, with counts. It needs a read-only key you make in GetFoxChat rather than an account token.
8Questions
Is this the same as the GetFoxChat topics that arrive by webhook?
No. The webhook path has GetFoxChat push topics to FoxPlug on its own schedule. This one is a read you start by pressing Check for what's new, with a key you can revoke.
Does FoxPlug see my visitors?
No. It sees the wording of grouped questions and how many times each was asked. No visitor identity, no answer text and no conversation.
How do I stop it?
Revoke the key in GetFoxChat, in the site's settings. The next read is refused.
Has the connection been tested against a real customer account?
No. It is marked code-path-only: the code path exists and its offline checks pass, but no real customer's key has exercised it. Treat the first read as the test.
FoxPlug reads this tool only when you press Check for what's new, and only to read. Plans and limits are on the pricing page. Questions: support.